Posted by Nicholas at August 19, 2006 12:08 AMFlying is being turned into an experience in which passengers, even though they are paying customers, are treated as near-criminals. It is no excuse for the airlines to shrug their shoulders and blame all of this on the security services. They must think of imaginative ways to make travelling as pleasant as possible in the current worrying security environment. If they do not do so, then frankly they can expect little sympathy from me if they subsequently experience financial troubles.
Johnathan Pearce, "Thoughts about how airlines can ease the pain of security clampdowns", Samizdata, 2006-08-11
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